Available Positions

(updated Mar 10, 2019)

Job Title:

Sample Compliance Administrator & Senior Data Processor

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Location: Syosset, NY

Date Posted: 06/10/2019

Do you have a passion for market research and data analytics?  If so, National Consumer Panel would like to talk to you about Sample Compliance Administrator & Senior Data Processor position.

In this critical role, you will work closely with members of the custom research teams of our parent companies (Nielsen and IRI) to create survey samples based upon the specifications required by the client and in compliance with sample rules and guidelines.

 

Additionally, you will…

– support monthly survey reporting activities and review the surveys submitted by our clients to ensure compliance with survey rules and guidelines.

– work with internal/external teams on survey sample requirements, process improvements and survey questionnaire reviews with the ability to investigate and be proactive in troubleshooting issues and identifying solutions/process improvements.

– manage multiple survey projects, meeting deadlines and managing time effectively in a delivery support role.

– assist in delivery of monthly survey volume and compliance reports to each of the respective client research teams.

– And more…

 

As part of this role, we ask that you demonstrate your knowledge of
– market research practices and procedures including:

o Questionnaire design & fielding
o Sample requirements
o Consumer panel knowledge & experience

 

The following skill sets are crucial for this role:

– In depth experience in the use of data processing tools including:

o DTU
o MS Excel
o SQL (basic concepts and proficiency)
o MARSC/Q_Panel Sample Management (preferred)

• Strong analytical skills
• Detail oriented
• Strong project management skills
• Strong oral and written communications

 

Finally, we would like to see that your education and past experience includes
– Undergraduate degree in data processing, general business, computer science or equivalent degree or job related experience
– 3+ years experience working manipulating data, facts and statistics in the field of market research

Job Title:

Team Lead, Panel Support Center (Full Time)

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Date Posted: 03/12/2019

NCP’s Panel Support Center provides critical assistance to our panel members in need of everything from equipment troubleshooting to reward redemption issues.

As NCP’s new Team Lead, you will oversee our PSC’s day to day tasks and provide guidance to the support team. We will count on you to monitor daily performance across each support channel, individual staff metrics, and managing break times.

 

Think you’re up to the challenge? Read on…

 

Your accountabilities will include:

• Motivating, coaching, and developing the technical and customer service skills of our specialists.
• Overseeing incoming panel member requests to ensure quality customer service.
• Providing daily motivation and recognition of team members.
• Effectively addressing unprofessional or non-constructive behavior situations.
• Developing a positive team relationship by being supportive, visible, and easily accessible.
• Handling challenging panel members that need extra-special attention.
• Providing input to your manager regarding workload volume and staffing needs.
• Developing and maintaining a high level of industry knowledge as related to our scanner equipment, panelist life-cycle, call campaigns, and the daily functions and operations of the work floor.
• Solid customer service, organizational, interpersonal, and motivational skills.
• The ability to interface with all levels of staff and management.
• Basic understanding of Microsoft Word, Excel, and email. Prior use of Zendesk or Salesforce a plus.
• Strong supervisory skills.
• Excellent oral/written communication and interpersonal skills.
• The capability to effectively handle multiple priorities in a fast-paced environment.
• A great attitude, professionalism, high level of energy, and the ability to sit at your desk for extended periods of time.

 

Requirements/Knowledge:

• A High School Diploma or GED equivalent or related work experience.
• Two-year Associates degree preferred.
• Prior supervisory experience in a contact center environment preferred or equivalent combination of experience and education.
• 3+ years Contact Center experience (call, email, chat, and social media functions).

 

Flexibility Required to Work:

• 9:00 AM – 5:00 PM or 1:00 PM – 9:00 PM with alternating Saturdays (10:00 AM – 6:00 PM)
• Candidates must be able to work all shifts.