Are you an IT professional looking to support a dynamic and engaging group of people at one of the Best Companies to Work For In New York (SIX years in a row)?

National Consumer Panel is looking for a Tech Support Analyst to perform advanced (level 2) troubleshooting of technical issues for the employees, as well as our support center and panel members across the country.

Your primary role will be providing desktop hardware and software support for NCP team members including installations, upgrades, and implementation of security technology.

Overall accountabilities include:
• Support the NCP organization for workstation set up, IT Security, VPN, soft and physical phone configuration, backup software, employee on/off boarding, and general laptop/application troubleshooting.
• Provide remote desktop support for NCP associates and Panelists.
• Act as email administrator.
• Lead process improvement efforts.
• Assign/close tickets, provide advanced level 2 support, and conduct refresher troubleshooting training as needed.

Skill sets and knowledge should include:

• Software installations on Windows machines – Image of new laptops
• Ticketing systems (Remedy, Redmine, Zendesk)
• Strong knowledge of advanced hand-held scanner, cable/DVR box, or similar technology troubleshooting.
• ETL or SQL or Linux knowledge a plus.
• Ability to manage multiple priorities and prioritize work load effectively.
• Strong interpersonal skills.
• Strong oral and written communication skills.
• Time management and planning skills.
• Detail oriented.
• Analytical skills.

Required education and experience

• High School Diploma, GED or equivalent work experience. Two year Associates degree preferred.
• Windows or other technical certifications a plus.
• Experience with desktop OS’s, including Windows 8.1, 10, as well as MS Office applications (Office 2016-2019) in a business environment.
• Experience with Win server OS’s including 2003, 2008, 2012, 2016.

Sound like an opportunity you’re interested in?  Apply now by sending us your resume and cover letter to Jane Slater.